Support

How can we help?

Find quick answers below, or reach our team directly, we usually reply within a day.

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Download Kapsul, create your first Film, set the timing, and pick a reveal moment.

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Get the app, then scan a QR or enter a 6 digit code to join your host's Film in seconds.

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Set capacity and shot limits, schedule start & reveal, and manage or remove guests.

payments

Up to 5 guests is free. Bigger Films are a one time purchase, no subscriptions.

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Update your profile, manage notifications, or request deletion of your account & data.

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Photos stay hidden until the Film develops, then unlock for everyone at the same moment.

Still need a hand?

Email our team and we'll get back to you. Tell us your device and what's happening, and we'll sort it out.

Do guests need the app?expand_more

Yes, guests download the free Kapsul app, then join your Film with a QR or 6 digit code. No lengthy signup.

When do photos appear?expand_more

All at once, when the Film is revealed, a shared surprise for the whole group.

How do I get a refund?expand_more

Purchases are handled by the App Store and Google Play. For refund requests, contact the store you bought through, or email us and we'll help.